Refund policy

RETURN & REFUND POLICY Last Updated: September 19, 2026 Thank you for shopping with Calken. We want to provide a clear and straightforward return and refund process. 30-Day Return Policy You may request a return within 30 days after your order has been delivered. To be eligible for a return, the item must: Be unused and in its original condition Include its original packaging, accessories, and components, where applicable Be accompanied by proof of purchase or your order number Return Authorization Required All returns must be approved by Calken Customer Service before being sent back. To request a return, please contact: Email: kingkong8351@outlook.com Phone: +1 602-738-8858 Please include: Your order number The reason for your return Photos or videos if the item is damaged, defective, or incorrect Once your request has been reviewed and approved, our customer service team will provide the appropriate return instructions. Do not send any product back without contacting us and receiving return authorization first. Unauthorized returns or packages that do not follow the return instructions provided by Calken may not be accepted or processed. Return Address After receiving return authorization, approved returns should be sent according to the instructions provided by our customer service team. Unless otherwise instructed, the return address is: Calken 2168 Attala Road 1036 Kosciusko, MS 39090 United States Please contact us before mailing any return. Return Shipping Costs Customers are responsible for the cost of return shipping for eligible returns unless otherwise required by applicable law. Return shipping costs are non-refundable. We recommend using a trackable shipping service for all returns. Calken is not responsible for return packages that are lost before being delivered to the designated return location. Damaged, Defective or Incorrect Items Please inspect your order after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us at: kingkong8351@outlook.com Please provide your order number and clear photos or videos showing the issue. Our customer service team will review the situation and provide an appropriate resolution. Do not return a damaged, defective, or incorrect item before receiving instructions from us. Where applicable consumer law requires a different remedy or treatment of return costs, those legal rights will apply. Refunds Once an authorized return has been received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be issued to the original payment method used for your purchase. Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Actual processing time may vary depending on your bank, card issuer, payment provider, and location. If more than 10 business days have passed after we confirm that your refund has been processed, please contact us. Original Shipping Charges Original shipping charges are generally non-refundable for voluntary returns unless otherwise required by applicable law. Order Cancellations If you need to cancel or modify an order, please contact us as soon as possible: kingkong8351@outlook.com Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be canceled or changed once fulfillment has started. If your order has already shipped, you may need to wait until delivery and then request a return. Non-Returnable Items We may not accept products that: Have been used or damaged after delivery Have been altered or modified Are missing original components or accessories Are returned outside the applicable return period Are returned without prior authorization Do not follow the return instructions provided by Calken Exceptions apply where required by applicable law. Consumer Rights Nothing in this policy is intended to exclude or limit any mandatory consumer rights available under applicable law. Contact Us Calken Website: calken.shop Email: kingkong8351@outlook.com Phone: +1 602-738-8858 2168 Attala Road 1036 Kosciusko, MS 39090 United States