Shipping policy
SHIPPING POLICY
Last Updated: September 19, 2026
Thank you for shopping with Calken.
This Shipping Policy explains our order processing times, shipping charges, tracking, and delivery practices.
Order Processing Time
Orders are generally processed, packed, and prepared for shipment within:
1–3 Business Days
Business days generally exclude weekends and applicable public holidays.
Processing time is separate from carrier transit time.
Shipping Rates
| Order Value | Shipping Cost |
|---|---|
| Under $30 | $2.99 |
| $30 or more | FREE SHIPPING |
The applicable shipping cost will be displayed at checkout before payment.
For all Banner、Announcement Bar 和产品页，建议统一写：
FREE SHIPPING ON ORDERS $30+
不要写 “$0–$30 = $2.99”，否则刚好 $30 会与“满 $30 包邮”冲突。
Delivery Time
Delivery times vary depending on the destination country or region.
Actual delivery time may be affected by:
- Destination country or region
- Shipping carrier
- Customs processing
- Local delivery conditions
- Weather
- Public holidays
- Transportation disruptions
- Other circumstances outside our reasonable control
Because delivery conditions differ by destination, Calken does not guarantee one fixed delivery timeframe for all countries or regions.
Any estimated delivery date displayed during checkout or provided by a shipping carrier should generally be considered an estimate unless expressly stated otherwise.
Tracking Information
When tracking information is available, it will be provided after your order has shipped.
Please allow some time for the carrier's tracking system to update after a tracking number is created.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information.
If you notice an error after placing your order, please contact us as soon as possible:
We will make reasonable efforts to correct your information before shipment, but changes cannot be guaranteed once fulfillment has begun.
Shipping Delays
Shipping delays may occasionally occur because of carriers, customs, weather, holidays, transportation disruptions, or other circumstances beyond our reasonable control.
If your tracking information has not updated for an extended period, please contact us with your order number.
Lost Packages
If you believe your package has been lost in transit, please contact us with your order number and available tracking information.
Our customer service team will review the shipment and assist with the appropriate next steps.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members or neighbors where appropriate.
- Contact the local shipping carrier.
- Contact Calken if you still need assistance.
Returned or Undeliverable Packages
Packages may be returned because of:
- Incorrect or incomplete addresses
- Refused delivery
- Repeated failed delivery attempts
- Failure to collect a package where required
If your package is returned to sender, please contact us.
Additional shipping charges may apply for reshipment where delivery failed because of incorrect information supplied by the customer.
International Orders
Available shipping destinations will be displayed during checkout.
Customers are responsible for ensuring that products purchased from Calken can legally be imported into their destination country.
Customs duties, import taxes, VAT, or similar government charges may apply depending on the destination and applicable laws.
Returns
Returns must follow our Return & Refund Policy.
Do not send an item back without contacting Calken Customer Service and receiving return authorization first.
Contact Us
Calken
Website: calken.shop
Email: kingkong8351@outlook.com
Phone: +1 602-738-8858
2168 Attala Road 1036
Kosciusko, MS 39090
United States